Neat Pulse Pro Neat Pulse is a our exciting new full-service offering that gives you complete control of your device deployment, premium support care and extended warranty coverage. Highlights include: Keep track of all your Neat devices and their status with a clear visual overview of grouped and paired devices. Perform relevant updates, restarts, or get logs on multiple devices. Set up and configure devices and change settings on the fly. Monitor room occupancy and air quality with real-time device status reporting. Peace of mind in a heartbeat. Neat Pulse is a full-service offering that gives you a choice of which applications to run on your Neat devices, complete control of your device deployment, premium support care and extended warranty coverage. Clear overview. Easily keep track of all your Neat devices and their status with a clear visual overview of grouped and paired devices. Powerful filtering. Quickly find devices of interest with adaptive status, location and device type filters. Live status. Monitor room occupancy and air quality with real-time device status reporting. Bulk actions. Perform relevant updates, restarts, or get logs on multiple devices. Single control. Set up and configure devices and change settings on the fly. Control Management and monitoring Hardware replacement (RMA) Care Technical support levels 1–3 Priority queuing Initial response times (SLAs) Advanced troubleshooting Zoom/Microsoft case escalations Cover Extended warranty (1, 3 or 5 years) Advanced hardware replacement (AHR) Next day*/Priority shipments * subject to location, stock availability, local couriers/customs authorities and type of device.
